Terms of Use

Acceptance of Terms

By placing an order through this website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as any policies referenced herein.

If you do not agree to these Terms and Conditions, you must refrain from using this website or placing any orders through it.

These Terms and Conditions constitute a legally binding agreement between you and the website owner and apply to all users, customers, and visitors of the platform.

Business Description

EEN Garments operates as a local children’s clothing production unit and an independent commercial brand engaged in the manufacture and sale of apparel products. The business provides branded clothing articles at competitive and affordable prices.

EEN Garments facilitates both individual order purchases and wholesale transactions to accommodate customers with varying commercial and personal purchasing purposes. All products are supplied subject to availability and in accordance with the applicable terms outlined in this document.

The Company represents that reasonable efforts are made to maintain consistent product quality, workmanship, and design standards. However, product appearance or minor variations may occur as part of the manufacturing process.

The Terms of Use, and all Policies are established to promote customer satisfaction, ensure fair commercial practices, and protect the legal rights and obligations of both EEN Garments and its customers.

Customers seeking bulk or wholesale purchasing arrangements may initiate communication through the Company’s officially designated communication channels, including the company’s authorized social media accounts or other contact methods expressly provided by EEN Garments (Contact Us )

User Account Responsibility

EEN Garments currently does not provide functionality for permanent user account creation or online payment processing through its website. As a result, users are not required to register accounts or store sensitive financial information on the platform.

Accordingly, responsibilities associated with account management, login credentials, or online payment security do not apply within the scope of website usage at this time. Any limited personal information voluntarily provided by users through communication channels shall be handled in accordance with the Company’s Privacy Policy.

EEN Garments reserves the right to introduce account-based services or online payment features in the future, at which time additional terms and responsibilities may become applicable.

Prohibited Activities

The following activities are strictly prohibited when accessing or interacting with EEN Garment’s website, services, or officially designated communication channels, including all associated social media platforms:

• Engaging in fraud, deceptive practices, spam, or any activity that violates applicable local or international laws and regulations.
• Attempting to hack, probe, scan, disrupt, or breach the security or functionality of the website, communication systems, or related services.
• Scraping data, unauthorized copying, reproducing, modifying, distributing, or attempting to reverse engineer any part of the Company’s content, materials, or systems.
• Misusing, impersonating, or unlawfully using the Company’s name, logo, brand identity, product images, or any intellectual property without authorization.
• Submitting false, misleading, or fraudulent order information or engaging in order abuse, including repeated fake orders or intentional refusal of confirmed deliveries.
• Sharing, transmitting, or promoting obscene, offensive, abusive, defamatory, or unlawful content through Company communication channels.
• Harassing, threatening, or abusing Company representatives, employees, or other customers.
• Attempting to impersonate the Company or falsely represent affiliation, partnership, or endorsement by EEN Garments.
• Using automated tools, bots, or scripts to interfere with communications, inquiries, or service operations.
• Collecting or attempting to obtain information about other customers without authorization.

These restrictions apply to all interactions conducted through the Company’s website and officially designated social media accounts. EEN Garments reserves the right to suspend communication, refuse service, cancel orders, or pursue appropriate legal action in response to violations of these Terms.

Payment and Billing

EEN Garments currently does not support online payment processing through its website. All payments are conducted through alternative arrangements as communicated and agreed upon between the Company and the customer at the time of order confirmation. For detailed information regarding payment arrangements, customers are advised to review the Company’s Billing Policy.

The Company also provides refund and exchange options subject to applicable conditions. Customers should review the Refund and Exchange Policy for complete procedures, eligibility requirements, and applicable terms.

Eligibility

Access to and use of EEN Garment’s services are limited to individuals who are legally eligible to enter into commercial transactions under the applicable laws of the Islamic Republic of Pakistan.

By placing an order or interacting with the Company, users represent and warrant that:

• They are at least thirteen (13) years of age. Individuals under the age of thirteen may access the service only under the supervision and consent of a parent or legal guardian.
• They possess the legal capacity to enter into binding commercial arrangements under Pakistani law.
• Their use of the Company’s services does not violate any applicable constitutional provisions, statutory laws, or regulatory restrictions, including relevant provisions of the Constitution of the Islamic Republic of Pakistan and applicable sections of the Pakistan Penal Code as amended from time to time.

EEN Garments reserves the right to refuse service, cancel orders, or discontinue dealings where providing services may reasonably be considered inconsistent with applicable legal requirements or regulatory obligations within Pakistan.

License Grant

Subject to compliance with these Terms of Use, EEN Garments grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the Company’s website and official communication platforms solely for personal, informational, and purchasing purposes.

This license permits users to view product information, browse content, and place legitimate orders. No ownership rights are transferred to users under this license.

Users shall not, without prior written permission from EEN Garments:

• copy, reproduce, distribute, or commercially exploit any content, images, designs, or materials;
• modify or create derivative works based on the Company’s content or branding;
• use the Company’s name, logo, product images, or identity for commercial or promotional purposes;
• scrape, extract, or systematically collect data from the Company’s platforms.

EEN Garments reserves the right to revoke this license at any time upon violation of these Terms.

Modification of Services

EEN Garments reserves the right, at its sole discretion, to modify, update, suspend, or discontinue any part of its website, services, products, or operational procedures at any time, with or without prior notice, where reasonably necessary for business, technical, or legal purposes.

Such modifications may include, but are not limited to, changes in ordering methods, product availability, pricing structures, communication channels, or the introduction of new features such as account-based services or online payment facilities.

The Company shall not be liable for any loss or inconvenience resulting from the modification, suspension, or discontinuation of services. Continued use of the Company’s services following any modification constitutes acceptance of such changes.

Termination of Service

EEN Garments reserves the right, at its sole and reasonable discretion, to suspend, restrict, or terminate services, communications, or order processing for any user who violates these Terms of Use or engages in conduct that may harm the Company’s operations, reputation, or commercial interests.

Grounds for termination may include, but are not limited to:

• submitting false, misleading, or fraudulent order information;
• engaging in order abuse, including repeated fake orders or intentional refusal of confirmed deliveries;
• repeatedly requesting refunds or exchanges without valid justification;
• returning items that appear intentionally damaged, altered, or inconsistent with their condition at the time of dispatch;
• misuse of Company services, policies, or communication channels;
• violation of any applicable legal obligation or provision of these Terms.

The Company may cancel pending orders, refuse future transactions, suspend services, or discontinue communication with users found to be in breach of these Terms. Such actions may be taken either with prior notice to the user or without prior notice where the Company reasonably determines that immediate action is necessary to protect its operations, legal rights, customers, or security interests. EEN Garments shall not be liable for any loss or inconvenience arising from the lawful termination or restriction of services under this clause.

Disclaimer of Warranty

The EEN Garments website, ordering system, and all associated software services are provided on an “as-is” and “as-available” basis for the purpose of facilitating customer interaction and order placement.

While EEN Garments makes reasonable efforts to maintain accurate and functional digital services, the Company does not warrant or guarantee that the website or software will be uninterrupted, error-free, secure, or free from technical defects, delays, or inaccuracies.

The primary obligation of EEN Garments is the supply of physical products in accordance with confirmed orders. The website and software platform serve solely as a communication and ordering interface and do not constitute a guaranteed software service.

Without limitation, EEN Garments disclaims any warranties relating to:

• temporary service interruptions or server downtime;
• technical errors, bugs, or system malfunctions;
• delayed, duplicated, incomplete, or inaccurate order records caused by technical issues;
• compatibility issues with user devices, browsers, or internet connections.

User Responsibility in Case of Technical Issues

In the event of a suspected system error, including but not limited to duplicated orders, missing confirmations, incorrect order details, or website malfunction, users agree to:

• promptly notify EEN Garments through the official contact channels provided on the website or social media pages;
• refrain from exploiting or benefiting from any apparent system error; and
• cooperate reasonably to verify and correct the affected order.

EEN Garments reserves the right to manually review, correct, suspend, or cancel any order affected by technical malfunction to ensure accurate processing.

Nothing in this clause limits any rights that cannot be excluded under applicable laws.

Limitation of Liability

To the maximum extent permitted under applicable law, EEN Garments, its owner, operators, employees, or representatives shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of, or inability to use, the website, software systems, or services.

This limitation applies regardless of whether the claim arises from contract, negligence, strict liability, or any other legal theory.

Without limitation, EEN Garments shall not be responsible for losses or damages resulting from:

• temporary or permanent website unavailability, server downtime, or technical interruption;
• software bugs, system errors, or malfunction of the ordering platform;
• duplicated, delayed, incomplete, modified, or inaccurately recorded orders caused by technical issues;
• user mistakes in entering order details, addresses, or contact information;
• incompatibility between the website and user devices, browsers, or internet services;
• unauthorized access resulting from user failure to maintain device or account security;
• reliance on information displayed on the website that is affected by technical or typographical errors;
• cancellation or modification of orders necessary to correct system errors or operational issues.

Where a technical malfunction results in incorrect processing, EEN Garments reserves the right to review and reasonably correct the affected transaction, including cancellation, confirmation, or adjustment of orders.

To the extent that liability cannot be excluded under applicable law, the total cumulative liability of EEN Garments for any claim arising out of or related to the services shall not exceed the total amount actually paid by the user for the specific order giving rise to the claim.

EEN Garments shall not be liable for loss of profits, business interruption, loss of opportunity, loss of data, or any indirect or consequential damages, even if advised of the possibility of such damages.

Force Majeure

EEN Garments shall not be held liable for any failure, delay, suspension, or interruption in the performance of its obligations where such delay or failure results from events beyond the reasonable control of the Company (“Force Majeure Events”).

Force Majeure Events include, but are not limited to:

• war, armed conflict, civil unrest, terrorism, or national security situations;
• government actions, restrictions, curfews, or regulatory orders;
• public holidays, national events, or religious festivals including Eid or similar occasions affecting business operations or logistics;
• natural disasters such as floods, earthquakes, storms, or extreme weather conditions;
• transportation disruptions, courier service suspension, or supply chain interruptions;
• power outages, internet failures, or telecommunications breakdown;
• pandemics, epidemics, or public health emergencies;
• labor strikes or industrial disputes beyond the Company’s control.

During the occurrence of a Force Majeure Event:

• delivery timelines and service obligations may be delayed, postponed, or temporarily suspended;
• the Company shall make reasonable efforts to resume normal operations as soon as practicable;
• affected orders may be rescheduled, modified, or cancelled where fulfillment becomes impossible or commercially impractical;
• advanced payment will be refunded in case of order cancellation.

Customers acknowledge and agree that such delays or interruptions shall not constitute a breach of these Terms, and no compensation or liability shall arise against EEN Garments due to such circumstances.

Where feasible, the Company will communicate updates through available communication channels.

Governing Laws and Jurisdiction

These Terms of Use, and any dispute, claim, or matter arising out of or relating to the use of the website, products, or services provided by EEN Garments, shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

Any disputes, legal proceedings, or claims arising from or connected with these Terms or the services of EEN Garments shall be subject to the exclusive jurisdiction of the competent courts located within Punjab, Pakistan, unless otherwise required by applicable law.

The parties agree to attempt reasonable communication and good-faith resolution of disputes prior to initiating formal legal proceedings.

Dispute Resolution

In the event of any dispute, claim, or disagreement arising out of or relating to these Terms of Use, the website, products, or services provided by EEN Garments, the parties agree to attempt resolution through the following process:

• Good-Faith Communication

  The customer shall first contact EEN Garments through the Company’s officially designated communication channels and provide reasonable details of the issue.Both parties agree to make sincere and good-faith efforts to resolve the matter through discussion and mutual understanding before initiating any formal legal action.

• Internal Review and Resolution

  Upon receiving a complaint or dispute notice, EEN Garments shall review the matter within a reasonable period and may propose an appropriate solution, including clarification, correction, replacement, exchange, refund consideration, or other reasonable adjustment in accordance with Company policies.

• Alternative Resolution (Optional Settlement)

  Where a dispute cannot be resolved through communication, the parties may mutually agree to attempt informal mediation or negotiated settlement before pursuing legal proceedings.

• Legal Proceedings

  If the dispute remains unresolved, either party may initiate legal proceedings subject to the Governing Law and Jurisdiction clause of these Terms. Any such proceedings shall be brought before the competent courts of Pakistan.

Severability

If any provision, clause, or part of these Terms of Use is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable under applicable law, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain valid, effective, and fully enforceable.

The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it enforceable while preserving, as closely as possible, the original intent of the provision.

Changes of Terms of Use

EEN Garments reserves the right to modify, update, or revise these Terms of Use from time to time to reflect changes in legal requirements, business operations, services, or policies.

• Notification of Changes

  When changes are made, the updated Terms shall be published on the Company’s website with a revised “Last Updated” date.

  Where reasonably practicable, EEN Garments may also provide notice of material changes through official communication channels, including website announcements or the Company’s authorized social media platforms.

• Re-Acceptance of Updated Terms

  For material changes that significantly affect customer rights, obligations, or dispute procedures, users may be required to review and accept the updated Terms at the time of continuing to use the services after the effective date of the changes.

• Effect on Existing Orders

  Any modifications to these Terms shall apply prospectively and shall not affect orders confirmed prior to the effective date of the revised Terms unless required by applicable law.

• User Responsibility

  Users are encouraged to review the Terms periodically to remain informed of current policies governing the use of the website and services.

Contact Information

For any questions, complaints, legal notices, or requests relating to these Terms of Use, orders, services, or Company policies, users may contact EEN Garments through the Company’s officially designated communication channels.

Official contact methods include:

• the Company’s authorized social media platforms;
• officially published contact numbers or messaging services.
• any email address or communication channel expressly provided by EEN Garments on its website or official business pages.

EEN Garments shall only recognize communications made through its officially announced channels as valid business correspondence. The Company shall not be responsible for communications sent to unofficial, unauthorized, or third-party accounts falsely representing the Company.

The Company will make reasonable efforts to respond to inquiries within a reasonable timeframe, subject to operational availability and business conditions.

Entire Agreement

These Terms of Use, together with any policies referenced herein, constitute the entire agreement between EEN Garments and the user regarding the use of the website and services and supersede any prior understandings or communications relating to the same subject matter.