Refund & Return Policy

1. Return Eligibility

Customers may request a return within seven (7) days of the delivery date, subject to the following general conditions:

• The product should normally remain unused and unwashed.
• The item should be returned in the same condition in which it was delivered.
• Original packaging, tags, and labels are expected to remain attached where applicable.
• A purchase invoice or proof of order may be required to process the request.

Returns that do not reasonably meet these conditions may not qualify for refund approval, depending on the circumstances and inspection results.

2. Non‑Refundable Situations

Refund requests are generally not accepted for:

• Products purchased during sales, promotional campaigns, or discounted offers, unless required by applicable law or exceptional circumstances.
• Items that appear to have been used, washed, altered, or damaged after delivery.
• Returns made significantly after the stated return period.

3. Delivery Cost Responsibility

Delivery cost responsibility may depend on the reason for the return.

Change of Mind or Preference
If a return occurs due to change of mind, preference, or product dissatisfaction unrelated to defects, the customer may be responsible for return delivery costs.

Product Fault or Order Error
If the return request relates to:

• A major product defect,
• A wrong item sent, or
• Damage attributable to delivery handling,

EEN Garments may assume responsibility for the additional delivery cost, subject to verification.

4. Refund Amount

Once a return is received and approved:

• EEN Garments generally does not deduct product value from the refund amount.
• In some cases, delivery charges may be excluded or adjusted, depending on the nature of the return.
• The time required for refund processing may vary, depending on verification, payment method, and operational factors.

5. Return Request Procedure

Customers seeking a return or refund are requested to follow these steps:

Step 1 – Submit Request
Within seven (7) days of delivery, notify EEN Garments through the official communication channels. The request should ideally include:

• Order number
• Reason for return
• Images of the issue, where defects or damage are claimed

Step 2 – Return Instructions
After reviewing the request, EEN Garments may provide a return address and instructions. Depending on the case:

• The customer may arrange and bear return shipping, or
• EEN Garments may assist with return in case of Company's fault

Step 3 – Item Inspection
Once the product is received, it may be reviewed to confirm its condition and eligibility for refund.

Step 4 – Refund Processing
If the return is approved, the refund will be processed within a reasonable period, which may vary depending on operational and payment processing conditions.

6. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, customers may have the option to decline the order at the time of delivery, before payment is completed. Procedures may vary depending on the courier service and delivery conditions.

7. Prevention of Policy Misuse

EEN Garments reserves the right to review and decline refund requests where there is reasonable evidence that:

• Returned items are damaged, deteriorated, or altered after delivery,
• The refund process appears to be repeatedly or intentionally misused, or
• The request does not reasonably comply with this policy.

Each case may be assessed individually to ensure fairness and protection for both customers and the company.

8. Policy Updates

This Refund & Return Policy may be updated from time to time to reflect operational changes, legal requirements, or service improvements.