Exchange Policy

1. Introduction

This Exchange Policy outlines the terms and conditions under which products purchased from EEN Garments may be exchanged. The purpose of this policy is to ensure a fair, transparent, and efficient process for both individual and wholesale customers.

2. Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:

• The item must be unused, unwashed, and in original condition
• All original tags, labels, and packaging must be intact
• A valid proof of purchase or invoice must be provided
• The request must fall within the eligible time frame

EEN Garments reserves the right to inspect returned items before approving an exchange.

3. Exchange Request Timeframe

• Exchange requests must be made within 7 days of delivery
• Requests made after this period may not be accepted

4. Valid Reasons for Exchange

Exchanges may be accepted under the following circumstances:

• The product received is defective or damaged
• The wrong item was delivered
• The size received is incorrect (subject to availability)

Requests for exchange due to change of mind or preference may be considered on a case-by-case basis.

5. Non-Exchangeable Items

The following items are generally not eligible for exchange:

• Products purchased during sales or promotional offers
• Customized or made-to-order items, unless defective
• Items returned without original packaging, tags, or invoice
• Products showing signs of use, damage, or alteration

6. Exchange Process

To request an exchange, customers must:

No item should be returned without prior approval.

7. Shipping and Delivery Charges

• If the exchange is due to an error on our part (wrong or defective item), EEN Garments will bear the delivery cost
• If the exchange is requested due to customer preference (e.g., size change), the customer will bear the delivery charges

Delivery charges may vary depending on location and logistics.

8. Product Availability

• All exchanges are subject to stock availability
• If the requested replacement item is not available, customers may be offered:
• An alternative product, or
• Store credit (if applicable), or
• Resolution as per the Refund Policy

9. Wholesale and Bulk Orders

• Exchange requests for bulk or wholesale orders may be subject to additional conditions
• Minor variations in bulk orders may not qualify for exchange unless there is a clear defect or mismatch from agreed specifications

10. Relationship with Refund Policy

This Exchange Policy should be read in conjunction with our Refund Policy: https://een-garments.com/refund_policy

In cases where an exchange is not possible, the matter may be handled in accordance with the Refund Policy.

11. Right to Refuse

EEN Garments reserves the right to approve or reject any exchange request if it does not comply with this policy.

12. Policy Updates

EEN Garments may update or modify this Exchange Policy at any time without prior notice. Customers are encouraged to review this policy periodically.

13. Acceptance of Policy

By placing an order with EEN Garments, customers acknowledge and agree to the terms outlined in this Exchange Policy.