Billing and Pricing Policy

1. Introduction

This Billing and Pricing Policy outlines the terms under which prices are set, payments are processed, and transactions are conducted by EEN Garments. This policy applies to both individual and wholesale customers and is designed to ensure transparency, fairness, and clarity in all financial dealings.

2. Pricing Structure

Prices offered by EEN Garments may be:

• Fixed, as displayed on our platform or communicated directly, or
• Determined through mutual agreement, particularly in the case of bulk or wholesale orders.

All prices are quoted and payable in Pakistani Rupees (PKR) unless otherwise specified.

3. Payment Methods

3.1 Cash on Delivery (COD)

Cash on Delivery (COD) is the primary payment method available for customers. Payment is made at the time of order delivery.

3.2 Alternative Payment Methods

In certain cases, and upon mutual agreement, alternative payment methods may be accepted, including:

• Debit/Credit Card
• JazzCash/EasyPaisa

These methods are generally applicable for custom, bulk, or pre-arranged orders.

4. Advance Payments

• For orders processed through online or digital payment methods (excluding COD), an advance payment of up to 40% of the total order value may be required before order processing begins.
• The exact advance percentage may vary depending on the nature, size, and customization level of the order.
• Advance payments help confirm order commitment and initiate production or reservation of stock.

5. Billing Process

• Orders are confirmed based on agreed pricing and payment method.
• For COD orders, billing is completed at the time of delivery.
• For advance or digital payments, billing may occur partially in advance and the remaining amount may be settled before or at delivery, as agreed.
• Customers may be provided with an invoice or order summary upon request or confirmation.

6. Delivery Charges

• Delivery charges are not fixed and may vary depending on the delivery location, order size, and logistics requirements.
• Applicable delivery charges will be communicated at the time of order placement or confirmation.

7. Refunds and Adjustments

Refunds and returns are governed by our official Refund Policy. Customers are encouraged to review the policy here: Refund & Return Policy

Any approved refunds will be processed in accordance with the terms outlined in that policy.

8. Failed or Incomplete Payments

• EEN Garments reserves the right to delay, suspend, or cancel orders in cases of incomplete, failed, or unverified payments.
• In cases where advance payment is required but not received, order processing will not begin.

9. Pricing Changes

• Prices are subject to change due to market conditions, material costs, or other business factors.
• However, once an order is confirmed, the agreed price will generally remain unaffected unless mutually revised.

10. Dispute Resolution

• Any billing-related concerns or disputes should be reported within a reasonable time after order confirmation or delivery.
• EEN Garments will review such matters and aim to resolve them fairly and promptly.

11. Acceptance of Policy

By placing an order with EEN Garments, customers acknowledge and agree to the terms outlined in this Billing and Pricing Policy.